As some of you know I live in the south east. I have won the hospitality for two twice but been unable to attend so each time requested either a cheaper alternative or for it to be offered to a club stalwart who might really appreciate it. On neither occasion did I receive a response from the club which I find to be at best amateurish and at worst rude.
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Hello SW,
On this week's AFC Comms Call,John Edwards has made the comms group aware that you didn't receive a response to either of your emails sent to the office@ eddress at the club.
We discussed both issues and I would like to reply as follows:-
Your first email should have been responded to by one of the two people who handled incoming emails to that address at that time.
Clearly that didn't happen and I would like to apologise for this on behalf of the football club.
The two people who previously handled messages received to the office@ email address, no longer do so and we are not aware where these emails are going to, if anywhere.
Levi Gill (Process Improvement & Operations Manager) will look into this to ascertain where your second email went and we will report back to you.
Without wishing to prejudge, the second issue may be a process, rather than an efficiency, issue.
To answer your original question, you have a number of options regarding your matchday hospitality for two people:-
1) If you are planning to attend any future home games, you can take your prizes then.
2) You can transfer your prizes to friends or Altrincham FC volunteers of your choosing.
3) We can choose four Altrincham FC volunteers to receive your prizes.
4) We can send you a club scarf & £25 or £50 (2 x £25) as an alternative.
Thank you for bringing these issues to our attention, which is very helpful, both in terms of helping us resolve your issues and preventing any future reoccurrences.
Kind regards
Brian
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