Just for the record what was on offer in the Fanzone?
Overpriced craft beer
£4 is very reasonable and matches what Libero used to charge.
Hi All - just to add for fact and clarity - the last price board in the fan zone from Libero, before closure, had the following prices
Flensburger £4.40
Factotum £4.60
Letter 23 Sour £4
Erdant 20 Att Moon £7.80
Hogans Cider £4.60
Current pricing in any local craft beer venues is more than that now.
Initial pricing for the reopen trial was £5 draught, £4 cans and bottles to keep it simple - more detailed pricing will evolve over time, but please bear in mind its a football stadium, San Miguel at the main bar is £4.80 and sells in big volume, and all profit made goes straight to running the football club and hopefully playing budget ultimately. A few early pints were sold at less due to teething problems with a faulty machine ! It was a soft launch.
Frankie will listen to any feedback and requests and is happy to source different product, but on balance it will have to appeal to the majority and individual requests may not be cost effective or popular. The one guarantee will be a choice, with up to 6 draught lines on offer supplemented with cans and bottles for lower volume options.
With reference to queue time, I did some calculations, if there are 150 people (assumed FZ capacity) who want serving within 10 minutes of half time whistle, to give 5 mins minimum to drink the pint - it would need a server to serve a pint every 4 seconds. Realistically, it must take 30 seconds to ask someone for their order, pour it, till it, pay for it. That would need over 7 servers to achieve that which is unrealistic - please bear this in mind - we will work towards efficiency, prepay and prepour etc, but we will never manage perfection in an environment where so much trade happens within such a small window :-)
Stuart.
Thanks for that, and I emphasise I am happy as long as the issues are understood, and efforts are made to make things as good as they can be.
I should add, I reckon a turnover of every 4 seconds could theoretically be achieved, at least during half time - give people the option of booking their half time drink in the 90 minutes prior to the match (or indeed online earlier), make it only one popular option for ease and speed ("yay"), and have plenty of them ready poured at half time.
An interesting case study is King's Lynn for our first ever match in Norfolk. They had a barbecue selling just burgers. All people had to decide was whether they wanted cheese and onion, and a score or so of burgers were cooking on the bbq at half time, with one being taken off for a customer when ready. The system seemed to work and I liked it. Could we possibly look at employing a similar system? After all, some people just want any drink. Other drinks could still be served alongside this of course for people who were prepared to wait a bit longer.
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