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General Category => Altrincham FC First Team => Topic started by: hsmith1 on February 28, 2024, 09:39:20 AM
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has the monthly draw been stopped,it used to be done at halftime on RR,but have not heard or seen anything at all this season?
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Its usually on Radio Alty first Monday of the month around 12.30 - 2pm
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ok thanks
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As some of you know I live in the south east. I have won the hospitality for two twice but been unable to attend so each time requested either a cheaper alternative or for it to be offered to a club stalwart who might really appreciate it. On neither occasion did I receive a response from the club which I find to be at best amateurish and at worst rude.
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SW I’m sorry to say it is Amateurish and rude, it is part of the club that really does need improvement.
Hope you do eventually get a response
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This really shouldn’t happen. Can you tell me how you contacted the club, SW? Was it by email? If so, can you remember roughly when and what email address you used for the club? I will certainly look into it and get back to you.
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Hello John
Yes last time by email, sent on Tuesday 21 November 2023 at 17:07
To office@altrinchamfootballclub.co.uk
Thanks for looking into this, the first time was a few years ago now and likely to have been from my now unused tiscali email.
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Thanks, I’ll get back to you.
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Sw did the club contact you to say you had won,as i see nothing at all these days about it.
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Sw did the club contact you to say you had won,as i see nothing at all these days about it.
Through the post H.
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Cheers SW
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As some of you know I live in the south east. I have won the hospitality for two twice but been unable to attend so each time requested either a cheaper alternative or for it to be offered to a club stalwart who might really appreciate it. On neither occasion did I receive a response from the club which I find to be at best amateurish and at worst rude.
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Hello SW,
On this week's AFC Comms Call,John Edwards has made the comms group aware that you didn't receive a response to either of your emails sent to the office@ eddress at the club.
We discussed both issues and I would like to reply as follows:-
Your first email should have been responded to by one of the two people who handled incoming emails to that address at that time.
Clearly that didn't happen and I would like to apologise for this on behalf of the football club.
The two people who previously handled messages received to the office@ email address, no longer do so and we are not aware where these emails are going to, if anywhere.
Levi Gill (Process Improvement & Operations Manager) will look into this to ascertain where your second email went and we will report back to you.
Without wishing to prejudge, the second issue may be a process, rather than an efficiency, issue.
To answer your original question, you have a number of options regarding your matchday hospitality for two people:-
1) If you are planning to attend any future home games, you can take your prizes then.
2) You can transfer your prizes to friends or Altrincham FC volunteers of your choosing.
3) We can choose four Altrincham FC volunteers to receive your prizes.
4) We can send you a club scarf & £25 or £50 (2 x £25) as an alternative.
Thank you for bringing these issues to our attention, which is very helpful, both in terms of helping us resolve your issues and preventing any future reoccurrences.
Kind regards
Brian
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Hi Brian. Thank you for the comprehensive and honest reply. I’m not really looking for an alternative prize or any compensation at all, this subject really only got raised due to this thread popping up. It is however useful if it helps to improve process.
All I really was after last time was for someone else to benefit from the prize I couldn’t use, and being near to Christmas I thought it would have been nice if it went to someone who in the club’s eyes would really appreciate it and particularly if it was someone who maybe wouldn’t normally be able to afford to buy hospitality.
The moment has gone and I’m happy to move on.
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Lol that was me that started this thread as i had not heard anything being done at halftime,Always looked forward to these draws.
So my fault Brian and SW