"There is a minority of fans who are angry and vocal but they are not the majority"
Leaving the tautology aside, are we to infer from this that they think the majority of fans are not angry? Or are they angry but silent? And would it be so bad if the majority were angry? Surely to God every single fan with any feeling for this football club feels angry about what's happened this season, including the chairman?
I think the people compiling this report fundamentally misunderstand what anger represents here. Anger is not the same as hysteria or hatred. Anger is emotional but that doesn't mean it's irrational. Indeed it can be the result of a cool and thorough assessment of a situation. Why couldn't this report say something like 'many fans are angry and they have every right to be'? Instead they have effectively patted us on the head and said 'there, there, you're just angry'.
Fans who are angry are fans who care and they will swing behind this club again with all their might if they can believe ever again in the people running it. But that, for me, requires fundamental changes at the top.